COMPLAINTS PROCESS

NZ Board of Professional Skin Therapies

 

Complaints Process

 

 

for the Beauty and Skin Therapy Industry and Public

Introduction

As a major industry stakeholder, the NZ Board of Professional Skin Therapies has complied this complaints process document to assist both professionals in the skin therapy industry and the public to access information, advice, and support when they wish to report an incident or have received a complaint against them.

This document serves four main purposes,

  1. NZ Board of Professional Skin Therapies offers a confidential place for industry and the public to go, to lay a complaint and receive help, support, and information as to what to do.
  2. If you have had a complaint laid against you, the NZ Board of Professional Skin Therapies offers a confidential place for industry to go to receive help, support, and information as to what to do.
  3. NZ Board of Professional Skin Therapies offers a confidential place and support for industry and the public if they just wish to notify us of their complaint but not take any further action.
  4. NZ Board of Professional Skin Therapies offers a confidential place where complaints data is collected [excluding personal information] and these statistics are used by the Board when advocating on behalf of industry and the public in consultation with Government agencies.

 

All complaints are treated in strict confidence. Our process and support services are maned by experienced trained professionals who offer unbiased, ethical support and information.

Each complaint is treated on a case by case basis and legal advice is always recommended.

The NZ Board of Professional Skin Therapies also works co-operatively with local health boards, civic authorities, the Health and Disabilities Commission and DHB’s to ensure therapists standards are developed and maintained.

Disclaimer

We at the NZ Board of Professional Skin Therapies, its authors, publishers, and printers, do not take any responsibility for any legal or non-legal outcomes related to the reading or use of this material, advice, support, or help given to any person or persons in relation to any complaint. Anyone who has a complaint must seek independent legal advice as we are not qualified lawyers.

 

Editions

1st Edition 2015

2nd Edition 2019

3rd Edition 2020

4th Edition 2021

 

 

Contact Details

3 Dayspring Way,

Pakuranga,

Auckland 2010

 

E: admin@nzbpst.co.nz

M: 02102294638

W: www.NZBPST.org