Complaints Advisory Service

Assisting skin therapy professionals and customers to resolve complaints

As a major skin therapy industry stakeholder, the NZ Board of Professional Skin Therapies provides a complaints service to assist both professionals in the skin therapy industry and our customers to access information, advice, and support when they wish to report substandard training, equipment, or an adverse incident.

All complaints are treated in strict confidence. Our process and support services are provided by experienced trained professionals who offer unbiased, ethical support and information and endeavour to facilitate amicable remediation, prevention and education

Each complaint is treated on a case-by-case basis and legal advice may be recommended.

The NZ Board of Professional Skin Therapies also works co-operatively with local health boards, local authorities, the Health and Disabilities Commission and DHBs to ensure therapists standards are developed and maintained. By sharing your complaints and experiences with us we can improve our evidence-based advocacy services with authorities to professionalism, safety and competency of ethical treatment delivery.


Are you a skin therapy professional?

We can assist if you have:

    • Purchased substandard equipment.
    • Received substandard training that did not reflect the learning outcomes of the course or failed to provide you with training to treat your customers safely and knowledgably.

If you have a complaint made against you, the NZ Board of Professional Skin Therapies can provide you with advice on:

    • How you can respond
    • Steps you may be able to take to avoid further complaints
    • Improving your services and training

This is a FREE service to financial members of the NZ Board of Professional Skin Therapies

Are you a client?

If you have a complaint against a skin therapy provider that has resulted in

    • Injury, infections, burns or trauma
    • Required medical treatment or hospitalisation
    • Short-term or permanent damage or disfigurement.
    • Emotional trauma.

The NZ Board of Professional Skin Therapies would like to hear from you and may be able to provide you with advice on your rights and avenues to progress your complaint through the responsible authorities.

Complaint Form

Your Name:
Your Email:
Your Address:
Complaint Details: (Please include the name of the Clinic/Therapist or Company)
Attach Files or Pictures

(Please ensure the total file size is under 8MB to avoid the upload timing out)